Way to go! I had several of my dealers sales double and even triple after using your sales training in just six months."
A Wake-up call for the small business owner! Bob Phibbs takes running a small business seriously and he takes customer service VERY seriously. Best of all, he explains his principles well, without being condescending or preachy."
After acquiring a copy of another book - a vacuous read - I found your book to be filled with practical, tested solutions. I intend to incorporate many of your ideas into the critical path I amm developing to guide my first year on the job.